Çağrı Merkezi Uçtan Uca

WhatsApp

We have integrated the Call Center system and Whatsapp into our system to be used in your Customer Support and Sales operations. We have enabled multiple agents to make calls from only 1 Whatsapp account. 

Çağrı Merkezi Ses Kayıt

Facebook

We have integrated it into Spechy so that you can respond immediately to comments and direct messages on your Facebook page posts. 

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Instagram

We have integrated Spechy so that you can immediately respond to comments and direct messages on your Instagram account.  

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Twitter

We have integrated it into Spechy so that you can immediately respond to comments and direct messages on your Twitter account. You can see and reply to the comments made to the #Hashtag you have specified. 

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Telegram

We have integrated so that you can immediately reply to the direct messages sent to your Telegram account and follow the messages sent to the groups. 

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Other Social Networks

When you need a different channel than the channels we integrate, you can quickly integrate and reply to messages from there.

Video Messages

We asked your customers to receive or send Video Messages for better service.

Visual Messages

We added visual sharing as a module for Customer Service.

Location Information

We wanted address recipes to be easier, and we added the location information sharing feature.

File Attachments

We have enabled you to send and receive files such as Excel, PDF, Word, Powerpoint from social media.

Call Center

Timeline

  • All Actions on One Screen
  • Instant Social Media Movements

We have prepared a Time Line so that you can instantly see all the messages and comments your Call Center has replied to on Social Media. We enable you to operate like a media agency and better manage social media.

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Perform social media management from a single platform.

All Social Media Single Screen

  • Answer Templates
  • Performance Tracking
  • History Tracking
  • Detailed Reporting
  • Tag Cloud

We have helped you to receive and manage real-time notifications to all your social media accounts. We have developed the Call Center Social Media module so that you can manage channel management on a representative basis and manage their performance. 

Unique Social Media Experience


By singularizing your customers from all social media channels, we have ensured that their communication with you is permanent. We have developed the Call Center Social Media system to satisfy them with instant communication and to be loyal to your brand. We centralized all social networks for a unique social media experience.
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Omnichannel Call Center

Omnichannel Call Center