We are aware of the importance of the emails you receive from and send to your customers. For this reason, with advanced e-mail management, we have enabled your customer representatives to follow up the customer and call the customer immediately when they read the e-mail you sent, to contact them via web chat, even to make video calls, along with using template messages and quick replies.
Spechy is built to make the most of every email you send. If your buyer does not respond to you, we have provided the trigger feature to send the buyer an e-mail again and be informed about your new product campaign services. Moreover, we offer the same feature not only for the e-mail you send, but also for the e-mails you receive. We record and report the responses received and given to the e-mails separately for the representatives, in this way, you can make your analysis in more detail.
We have enabled you to provide integrated service to customers in all incoming calls to Call Centers, we have enabled your Customer Call Center to come through the communication channel they prefer, and we have deduplicated your customers coming from all these communication channels. Thus, we have made it possible for you to see the entire communication history of a customer. With the Spechy OmniChannel Call Center Platform, we have enabled you to better serve your customers.