We asked your customers to receive or send Video Messages for better service.
We added visual sharing as a module for Customer Service.
We wanted address recipes to be easier, and we added the location information sharing feature.
We have enabled you to send and receive files such as Excel, PDF, Word, Powerpoint from social media.
We have provided the measurement of all messaging and customer representative performances made by your Call Center. With the distribution algorithm we have developed, we have developed detailed reports and analyzes regarding this communication channel, allowing you to respond to customer messages faster. As with other communication channels, we have ensured that all metrics that will help you measure the customer experience for live support are measurable and instantaneous.
With the proactive message feature, you can offer help to your customers while browsing your website. You can also send campaign notifications and talk to them about campaigns.