Çağrı Merkezi Uçtan Uca

Multiple Customer Representative

With Spechy, we have enabled you to make live support calls with multiple customer representatives simultaneously.

Çağrı Merkezi Ses Kayıt

Proactive Messages

We have developed the proactive message module for you to send promotional, survey and advertising messages to your customers at any time.


Communication Channel Integration

We have integrated other WhatsApp channels to help you continue the communication that started with Live Support with communication channels such as video calls, phone, e-mail.

Video Messages

We asked your customers to receive or send Video Messages for better service.

Visual Messages

We added visual sharing as a module for Customer Service.

Location Information

We wanted address recipes to be easier, and we added the location information sharing feature.

File Attachments

We have enabled you to send and receive files such as Excel, PDF, Word, Powerpoint from social media.

Unique, Fast, Easy

Customer Experience

  • All Communication History in One Screen
  • Advanced Analysis and Reports

We have provided the measurement of all messaging and customer representative performances made by your Call Center. With the distribution algorithm we have developed, we have developed detailed reports and analyzes regarding this communication channel, allowing you to respond to customer messages faster. As with other communication channels, we have ensured that all metrics that will help you measure the customer experience for live support are measurable and instantaneous.

Çarğı Merkezi Whatsapp
Müşteri Hizmetleri Canlı Destek
With Live Support

Reach Customers

With the proactive message feature, you can offer help to your customers while browsing your website. You can also send campaign notifications and talk to them about campaigns. 

Seamless Customer Experience

Facilitate seamless customer experiences between your brand and your customers with Live Support.
We have developed a live support module so that you can use Live Support as a permanent and continuous communication tool with real-time and asynchronous conversations with your customers.
Call Center Monitoring

Omnichannel Call Center

Omnichannel Call Center
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