In the communication center, we have prepared a wallboard that you can manage the whole process from a single screen and project it to the operating televisions. We have made it possible for you to follow the Daily Agent Performances from this screen.
We know that performance evaluations of all representatives in your Call Center will increase the quality of your operation. For this reason, we have developed an evaluation system in accordance with the Instant, Dynamic, Easy and Basic Performance criteria.
We have enabled you to provide integrated service to customers in all incoming calls to Call Centers, we have enabled your Customer Call Center to come through the communication channel they prefer, and we have deduplicated your customers coming from all these communication channels. Thus, we have made it possible for you to see the entire communication history of a customer. With the Spechy OmniChannel Call Center Platform, we have enabled you to better serve your customers.