Çağrı Merkezi Uçtan Uca

IVR - Voice Response System

With IVR, we have enabled you to greet the callers with voice and direct them to the people you specify. We have made it easier for your customers to make transactions such as debt inquiry and balance learning by dialing. 

Çağrı Merkezi Ses Kayıt

Sound Recording

We kept audio and correspondence records of the calls you made in the Call Center and made it easy for you to access and listen. By keeping the audio recordings in compressed format, we have ensured that it takes less time for you.

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Auto Search

With Predictive Dialer, Preview Dialer automatic call modules, you can increase the efficiency of your sales operations and reach thousands of customers faster.

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Scripter

We have prepared a script that Call Center Customer Representatives can manage their flows during the call, allowing the representatives to manage the calls with more controlled and predefined texts.

Wallboard

Wallboard

We have prepared an advanced call center wallboard where you can observe the entire operation. We have enabled this call center wallboard to show the status of the representatives as well as to present the operation data to you in real time.

Çağrı Merkezi Raporlar

Reporting Analysis

We have already designed many reports for you, such as Call Center production, operation reports, call reports, result code reports, communication channel reports, customer representative performance reports. 

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OmniChannel

In your Communication Center, we have developed a system for you to singularize your customers and to report on communication channels, as well as allowing you to manage many communication channels such as Live Support, E-mail, Facebook, Instagram, Twitter, Phone, Video Call from a single platform. 

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Customer Experience

We have created the platform that you will constantly monitor systematically, so that you can try CSAT, CES, NPS, FCR, FRT and all other metrics required for a unique customer experience in different time zones under different conditions and to improve the quality of customer experience. 

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Notification Management

In order to achieve perfection where communication begins, we have prepared an integrated notification management system for you to measure and evaluate your business processes, starting with a Customer Representative, and to compare notification management performance between departments.

Call Center

Wallboard

  • All Operation on One Screen
  • Real Time Agent States
  • Leaderboards
  • Communication Channels Details

In the communication center, we have prepared a wallboard that you can manage the whole process from a single screen and project it to the operating televisions. We have made it possible for you to follow the Daily Agent Performances from this screen. 

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Assesment and Evaluation

Quality Management

  • Dynamic Quality Forms
  • Correspondence and Evaluation of Audio Recordings
  • Calibration
  • Customer Representative Performance Analysis
  • Feedback Based Evaluation
  • Instant Performance Tracking

We know that performance evaluations of all representatives in your Call Center will increase the quality of your operation. For this reason, we have developed an evaluation system in accordance with the Instant, Dynamic, Easy and Basic Performance criteria. 

AUTO SEARCH


We have developed a flexible, manageable and easy system for you to maximize agent performance and reach your customers faster with the automatic call system. With modules such as Predictive Dialer and Preview Dialer, we have created a structure where you can manage search speeds yourself.
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CUSTOMER EXPERIENCE

In order to create a unique Customer Experience in your Call Center, we have gathered all communication channels together and ensured that you provide a unique experience to your customers.

Analysis

Our Call Center management software is equipped with an analytics and reporting system that allows you to monitor every aspect of your communications, make better decisions and optimize your entire workforce to save money.
Çağrı-Merkezi-Raporları

Omnichannel Call Center

Omnichannel Call Center
Facebook, Whatsapp, Instagram, Phone, Web Chat, EMail

Integrated

We have enabled you to provide integrated service to customers in all incoming calls to Call Centers, we have enabled your Customer Call Center to come through the communication channel they prefer, and we have deduplicated your customers coming from all these communication channels. Thus, we have made it possible for you to see the entire communication history of a customer. With the Spechy OmniChannel Call Center Platform, we have enabled you to better serve your customers.

Omnichannel Çağrı Merkezi