Çağrı-Merkezi-OmniChannel

Cloud

With the cloud infrastructure, we have provided agility, flexibility, scalability, security, efficiency and innovation to your contact centers. We have ensured the security of your data with local service providers and our cloud solution for you. Moreover, we have used not only servers but also internet connection and all other components for you.

Akıllı Çağrı Merkezi

Smart

To minimize agents' workload and improve customer self-service, we helped Spechy provide smart and fast service with our Chatbot, IVR, TTS, Speech Recognition modules before being transferred to an agent chat, voice or video call.

Çağrı Merkezi Scripter

Analysis and Report

We have prepared the necessary reports and analyzes for a business to shape its future, and we have added indispensable reports such as representative performance, customer experience, sales and marketing reports, interaction reports to the system.  

Çağrı Merkezi Uçtan Uca

OmniChannel

In your Communication Center, we have developed a system for you to singularize your customers and to report on communication channels, as well as allowing you to manage many communication channels such as Live Support, E-mail, Facebook, Instagram, Twitter, Phone, Video Call from a single platform. 

Wallboard

Customer Experience

We have created the platform that you will constantly monitor systematically, so that you can try CSAT, CES, NPS, FCR, FRT and all other metrics required for a unique customer experience in different time zones under different conditions and to improve the quality of customer experience. 

Çağrı-Merkezi-Backoffice

Helpdesk

In order to achieve perfection where communication begins, we have prepared an integrated notification management system for you to measure and evaluate your business processes, starting with a Customer Representative, and to compare notification management performance between departments.

Omnichannel Call Center

Omnichannel Call Center
Facebook, Whatsapp, Instagram, Phone, Web Chat, EMail

Integrated

We have enabled you to provide integrated service to customers in all incoming calls to Call Centers, we have enabled your Customer Call Center to come through the communication channel they prefer, and we have deduplicated your customers coming from all these communication channels. Thus, we have made it possible for you to see the entire communication history of a customer. With the Spechy OmniChannel Call Center Platform, we have enabled you to better serve your customers.

Omnichannel Çağrı Merkezi