New Era in Call Center

OmniChannel

Chat, Email, Phone, Video Call
Facebook, WhatsApp, Instagram
Manage all communication channels from a single center!

Request a demo
Çağrı Merkezi Raporlar

New Technology

We have used the most compatible, proven, up-to-date and new technologies for your Call Center.

High Security

Our priority is to ensure security in the call center, so we have implemented known security standards. 

Çağrı-Merkezi-OmniChannel

Advanced Features

We added advanced omnichannel capabilities over traditional call center processes.

UNIQUE CUSTOMER EXPERIENCE WITH OMNICHANNEL

We have made it possible for your customers to reach your Call Center through all communication channels, while making customer data centralized and singular no matter which communication channel it comes from. 

ABLE TO MANAGE ALL COMMUNICATION

Able to Manage All Communication

Call Center

  • Single Screen Efficiency
  • Management of Backoffice Processes
  • Super Fast and Seamless System
  • Central Reporting and Analysis

We wanted to have a unique end-to-end Customer Representative and Call Center manager experience in the Call Center, and we designed everything quickly, easily and manageable. 

Çağrı Merkezi Temsilci Ekranı
Çağrı Merkezi Omni
OmniChannel

Call Center

  • Phone
  • Chat
  • Email
  • Social media
  • Video Call
  • WhatsApp

We have gathered Live Support, E-Mail, Telephone, Video Call, Social Media, WhatsApp communication channels, which are current and popular customer communication channels, into a single center for you. We enabled Call Center Customer Representatives to handle all incoming and outgoing calls from a single screen without difficulty. With Spechy Call Center Software, we have developed a modular way for you to offer multi-channel communication to your customers.

Speechy Call Center Call Management Screen

CONNECT


Bringing channels together has never been easier, now manage your processes with omnichannel call center software, not just a call center software. Easily add new customer communication channels and manage all your brand and online conversations simultaneously from a single screen with a consolidated view.
İletişim Kanalları Yönetimi
Çağrı Merkezi Chat

CONTACT

Have many features such as unique inbox, result codes, tagging, in-house messaging in perfect communication for your Call Center representative.

Analysis

Our Call Center management software is equipped with an analytics and reporting system that allows you to monitor every aspect of your communications, make better decisions and optimize your entire workforce to save money.
Çağrı-Merkezi-Raporları

Omnichannel Call Center

Omnichannel Call Center
CRM, ERP, E-COMMERCE, VİRTUAL POS

Integration

We know that access to information is very important in the Call Center. For this reason, we have integrated with the world's and Turkey's leading CRM and ERP systems. We can easily integrate with the E-Commerce systems and Virtual POS applications you use in your Call Center. 

Çağrı Merkezi Entegrasyon