We have made it possible for your customers to reach your Call Center through all communication channels, while making customer data centralized and singular no matter which communication channel it comes from.
ABLE TO MANAGE ALL COMMUNICATION
We wanted to have a unique end-to-end Customer Representative and Call Center manager experience in the Call Center, and we designed everything quickly, easily and manageable.
We have gathered Live Support, E-Mail, Telephone, Video Call, Social Media, WhatsApp communication channels, which are current and popular customer communication channels, into a single center for you. We enabled Call Center Customer Representatives to handle all incoming and outgoing calls from a single screen without difficulty. With Spechy Call Center Software, we have developed a modular way for you to offer multi-channel communication to your customers.
We know that access to information is very important in the Call Center. For this reason, we have integrated with the world's and Turkey's leading CRM and ERP systems. We can easily integrate with the E-Commerce systems and Virtual POS applications you use in your Call Center.